Conditions of Use

About Us

Just Miniatures Ltd are fully licensed to sell alcohol and are completely dedicated to meet you, the customers total satisfaction. If you have any suggestions or comments please let us know either by email or phone.

Making A Purchase

Making a purchase with Just Miniatures is easy. Simply browse our comprehensive online Catalogue and add any items that you wish to purchase to your shopping cart. After you have finished making your selections simply click on "View Basket" and you will be asked for a few more details that we will need to be able to complete your order.

By agreeing to the Just Miniatures terms and conditions of sale, you agree that you are over 18 years of age which is the legal age at which alcohol may be purchased in the United Kingdom. You also agree that either you or a designated recipient that is over the required legal age will be available to receive your order when it arrives. If you do not anticipate that you or your designated person (see above) will be available and that a person under the required legal age could potentially accept your order, please place your order at a later date.

Just Miniatures accepts Visa, Visa Debit, Visa Electron, Maestro, Mastercard, Mastercard Debit and UK cheques.

Please note that for cheque orders we reserve the right to await successful clearance of funds before shipping your goods. Cheques and postal orders should be sent to us promptly. We will inform you by email if we have not received your payment within 14 days. If we have still not received your payment after a further 14 days (totalling 28 days from date of order), you will be emailed with notification of your order being cancelled.

Just Miniatures Ltd reserve the right to remove an item from the catalogue, amend the price or any other detail on the website at any time without prior warning, consent or notification.

All orders are accepted subject to stock availability and we reserve the right to refuse to supply a product where it has been priced incorrectly on our website, even after a purchase has been made.

Just Miniatures accept no responsibility whatsoever for any incorrect website content.

Just Miniatures will not substitute one item for another without first contacting you. If your item(s) are not in stock, we will place the item on back order it for you. You will be kept up to date via email or phone with the option to change the item if you would rather not continue to wait.

Personalised miniatures - Just Miniatures are unable to exchange or refund payment for these items due to the items being manufactured to customer requirements therefore please make certain that you enter your Names / Date / Venue etc correctly.

If a shipment is returned to us as a result of the recipient being un-contactable or not responding to a card left by the carriers, a second delivery charge will be made before the goods are re-delivered.

Please note that if your order should become lost as a result of you entering an incorrect or incomplete delivery address when placing your order, we will not be held responsible for the loss.

For those customers that enter an alternative delivery address in the special instructions box that is not signed for (e.g. please leave in porch, please leave round back of property etc), Just Miniatures accepts no responsibilty if the consignment goes missing or becomes damaged once the delivery has been made.

Credit Card Security

As a security measure, all credit / debit card numbers are secured and encrypted when your order is placed on our website and we do not hold any card details once completed. This is to further protect you.

Delivery information

Just Miniatures ships to the UK which we break down into the following zones:

England, Wales, Scottish Mainland, Scottish Highlands, Scottish Islands, Northern Ireland, Isle of Man, Isle of Wight.

The easiest way to work out the exact shipping charge is to place your required items in your shopping cart and click on the "Calculate Shipping" button where you can choose your zone.

We do ask customers to allow 5 - 7 working days for delivery but many orders are delivered in a shorter time frame.

Urgent orders - If you require your order for an urgent deadline, please telephone us on one of the numbers on our Contact Us page as we may be able to help.

Personalised Orders - We do ask you to allow slightly longer for delivery. However, once again, if your order is urgent we may well be able to process it in time for you so please telephone us on one of the numbers on our Contact Us page.

All courier deliveries will be delivered between Monday and Friday within working hours. Smaller orders, where a postal service has been used, may be delivered on a Saturday where applicable.

Please click on this link for information on delivery schedules and shipping charges.

Reaching Us

If you need to contact Just Miniatures you will find various methods on our "Contact Us" page shown on our website.

Privacy Policy

We store the details of your order and will send you the details of it via e-mail once your have successfully placed your order. If you create a password when checking out, you will be able to find the details of your previous orders in the My Account area once logged in. If you choose not to create a password, you will need to Contact Us in order to obtain details of previous orders. Our terms and conditions are available here at all times.

Just Miniatures Ltd will not disclose your email address or personal information to third parties.  

As a Just Miniatures customer you agree that we may email you a copy of our newsletter from time to time. This will always contain instructions on how to remove your email address from our email mailing list.

As a customer of Just Miniatures, you have the right to enquire about the information that we hold about you. This is the information that you provided us with when placing an order or creating an account. If any of this data is incorrect, you have the right to have us correct it. You also have the right to have us delete any information held about you.

Cookies

Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Click on this link for further details of how we use cookies.

Returns Policy

Should you have any issues with your order you must notify us within 7 days of receipt of your order. Failure to do so may result in us being unable to rectify any problems that may have arisen with your purchase.

Damaged items - If any items you have purchased from Just Miniatures should be delivered damaged, we reserve the right to request either photographic evidence or the damaged product(s) returned to us in any original packaging. A new item will be dispatched upon receipt and possibly upon investigation.

Erroneous Items - Items sent out in error by Just Miniatures will be exchanged for the correct item. Where possible we will arrange for an uplift of the incorrect item(s). Once the item(s) are received back at our warehouse we will despatch the correct item(s) to you.

Unwanted items - Should you decide that you no longer require your purchase once you have taken delivery, please contact us by letter or email. You may either send the goods back to us at your own expense or have us arrange collection of the items at your expense (you should use Royal Mail's Packet Post service and will be refunded the amount you have paid up to a maximum value of what you paid Just Miniatures to ship your order to you). Once the goods are received in our warehouse and checked, you are entitled to a refund for the value of the goods and original shipping charge (or part thereof if not returning the whole order). 

Where refunds are given, Just Miniatures reserve the right to issue a credit note (where appropriate). This is at the discretion of the company management.

Website Content and Imagery

This website is owned and operated by Just Miniatures Limited. All website content and imagery is the sole copyright property of Just Miniatures and must not be copied or reproduced under any circumstances. Any company or individual found using Just Miniatures content and/or imagery will be prosecuted to the full extent of the law.

All photos and graphics appearing on this website are for illustrative purposes only. Whilst we will always endeavour to supply the item exactly as shown in the image, from time to time product labels / livery do change and as a result you may receive an item that is slightly different to the one shown.